Shipping policy

Shipping & Delivery Policy

OFF-HOUR UK

Last updated: 19 October 2026

At OFF-HOUR UK, we believe great streetwear should be accessible without compromising on quality. As an independent clothing brand, we currently manufacture our products to order through a trusted production partner.

We appreciate your patience while we prepare and deliver your order.

1. Made-to-Order Production

All OFF-HOUR UK clothing is currently made to order.

This means your clothing is manufactured after your order has been placed, rather than being dispatched from pre-existing stock.

This approach allows us to offer unique, affordable streetwear while reducing unnecessary stock and waste.

2. Estimated Delivery Times

As all OFF-HOUR UK clothing is made to order, each item goes through production before dispatch.

Our current estimated total fulfilment timeframe is 12–21 calendar days from the date your order is placed, including production and shipping.

Delivery estimates are not guarantees. Actual delivery times may vary depending on the product, selected shipping method, production demand and courier conditions.

Any specific delivery commitments agreed at checkout will apply. Your statutory delivery rights remain unaffected.

We are continually exploring ways to improve delivery times as our brand grows.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The total amount payable will be confirmed before payment.

4. Order Processing and Dispatch

Once your order is placed, it will be submitted for production.

After manufacturing is complete, your order will be prepared for dispatch.

Where tracking information is available, it will be provided to you through your order notifications.

5. Delivery Delays

Although we aim to deliver within our estimated timeframe, occasional delays may occur.

If we become aware of a significant delay, we will make reasonable efforts to keep affected customers informed.

Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days of the contract being made, as required by UK consumer law.

If we fail to deliver within the agreed timeframe, your statutory rights under the Consumer Rights Act 2015 remain unaffected, including applicable rights to set an additional reasonable delivery deadline or cancel your order.

6. Incorrect Delivery Information

Please ensure your delivery address is correct before completing your purchase.

If you notice a mistake, contact us as soon as possible at offhourclothingbrand@gmail.com.

We will do our best to assist, although address changes may not be possible once an order has been dispatched.

7. Lost or Missing Deliveries

If your order has not arrived within the expected timeframe, please contact us with your order number.

We will investigate with our production and delivery partners and arrange an appropriate resolution.

OFF-HOUR UK remains responsible for delivery until the goods come into your physical possession, or that of someone you have nominated, subject to applicable law.

8. Contact Us

For shipping questions or delivery concerns, contact: