Refund policy

Returns & Refunds Policy

OFF-HOUR UK

Last updated: 19 October 2026

At OFF-HOUR UK, we're committed to delivering quality, affordable streetwear and providing a fair, transparent shopping experience.

Please read our returns and refunds policy before placing an order.

1. Made-to-Order Products

All OFF-HOUR UK products are currently manufactured to order through our production partner.

This means production begins after an order is placed, rather than products being held in stock.

Although our clothing is made to order, customers retain their statutory cancellation and return rights. Standard clothing is not excluded from these rights simply because it is manufactured after purchase.

2. Returns and Cancellations

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

To exercise this right, contact us at offhourclothingbrand@gmail.com with your order number and a clear statement that you wish to cancel.

After notifying us of your cancellation, you have a further 14 days to return the goods.

Please handle returned items with reasonable care. You may inspect or try on clothing as you would in a shop, but we may make a lawful deduction for any loss in value caused by handling beyond what is necessary.

3. Refunds

When you exercise your statutory cancellation right, we will refund the product price and the cost of standard outbound delivery, where applicable.

We may withhold the refund until we receive the returned goods or you provide evidence of having sent them back, whichever happens first.

Refunds will be issued to your original payment method within 14 days of that point.

Any additional delivery cost arising from choosing a more expensive delivery option than our standard service is not refundable under the statutory cancellation rules.

4. Return Shipping

For change-of-mind cancellations, customers are responsible for the direct cost of returning their items, as explained before purchase.

To arrange a return, please contact us at offhourclothingbrand@gmail.com with your order number.

Our customer care team will provide the appropriate return address and instructions privately.

Customers should not send returns directly to our manufacturing partner unless specifically instructed.

Where goods are faulty, damaged or not as described, OFF-HOUR UK will cover reasonable return costs as required by UK consumer law.

5. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, not as described or incorrect, please contact us at offhourclothingbrand@gmail.com.

Include your order number, a description of the problem and photographs where possible.

Under the Consumer Rights Act 2015, customers have statutory rights regarding faulty or misdescribed goods, including a short-term right to reject qualifying faulty goods within 30 days of delivery.

Where a return is required because goods are faulty or do not conform to the contract, OFF-HOUR UK will cover reasonable return costs as required by law.

6. Personalised Products

Products genuinely personalised or made to an individual customer's specifications may be excluded from the usual change-of-mind cancellation right.

This does not apply merely because an OFF-HOUR UK standard design is produced after ordering.

Statutory rights relating to faulty or misdescribed goods remain unaffected.

7. Exchanges

If you would like a different size or product, please contact us.

We do not currently offer automatic exchanges. Where eligible, you may return an item under this policy and place a new order.

8. Contact Us

For any questions about returns, cancellations or refunds, please contact: